All AneMi Design jewellery and greeting cards are hand made in the UK and made to order. AneMi Design cannot offer refunds with the exception of a same day cancellation where we may offer a full refund. Notification of cancellation must be emailed to firstname.lastname@example.org within 24 hours of order.
Exchanges & Returns
We may exchange unwanted pieces should you notify us within 14 working days after receipt of your order. Please email us on email@example.com stating:
- Order Number(s)
- Description of item(s)
- Reason for return(s)
Please note that unwanted item(s) have to be returned undamaged, unworn and in their original packaging and shipped back to us at your own expense.
Please note that Earrings are excluded from the refund policy due to hygiene reasons. We are unable to refund or exchange any earrings purchased from AneMi Design.
Bespoke or Made To Order items or jewellery altered to a customer request are also exempt from any refund or exchange.
It is recommended that the return package is sent back to us using a Special Delivery Service providing us with the tracking number and is insured to a reasonable and appropriate value as the goods will remain under your responsibility until they are received by us.